Frequently asked questions

Straight answers to what we get asked most — pricing, warranty, turnaround and payment. Cannot find yours? Call (915) 886-7098.

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What is your diagnostic fee?

The diagnostic is $99.95. If you go ahead with the repair it is credited toward the total, so you are not paying twice.

What is your hourly labour rate?

$169.95/hr, billed in 30-minute increments. You get a clear estimate before any work begins and nothing is added to the bill afterwards.

Do you fix Mac and Windows?

Yes, both — and all the major brands: Apple, Dell, HP, Lenovo, ASUS, Acer, MSI and custom builds.

What if you cannot fix my device?

No Fix = No Charge. We diagnose first, give you an honest estimate, and if we cannot fix it you do not pay for the repair.

Do you offer same-day repairs?

For many jobs, yes. Virus removal and software problems are often same-day. Hardware work and data recovery are typically one to three days, and we tell you the honest timeline when we quote.

Where can I buy computers and parts from you?

Everything in stock is listed at /parts/ on this site, and also on our eBay store. Collect in Anthony, TX or we ship nationwide.

Do you offer financing?

Yes — SNAP Financing, no credit needed. Text 84413 to 48078 to apply; decisions come back in minutes.

Are you BBB accredited?

Yes. One Stop Computers holds an A+ rating with the Better Business Bureau, and you can verify the accreditation at bbb.org.

What is the Tech Care Membership?

A monthly or annual plan with priority service, an included annual cleanup, internet security and member-only discounts. Plans start at $19/month and cover in-store support.

What payments do you accept?

Visa, Mastercard, Discover, American Express, Apple Pay and SNAP Financing.

Do you repair televisions?

No — computer monitors only. Televisions are a different service and we would rather tell you up front than waste your trip.

Where are you and do I need an appointment?

816 Franklin St A, Anthony, TX 79821, a short drive from El Paso and Las Cruces. Walk in or call (915) 886-7098 — no appointment needed. Mon-Fri 11am-7pm - Saturday closed - Sunday 10am-4pm.