Pop-ups that will not close, a browser that opens pages you did not ask for, or a full-screen warning telling you to call Microsoft. We clean it properly — and we tell you what to do about the number you may have called.
The most common thing we are called about is not really a virus. It is a full-screen page, often with an alarm sound, saying the computer is infected and giving a phone number for Microsoft or Apple support. Neither company does this. The page is the attack — and the damage happens when someone calls the number and is talked into giving remote access.
If that has already happened, the priority is not the computer. It is the accounts. Whoever had remote access could see saved passwords, email and anything open at the time. Change the email password first, from a different device, then anything financial. Call us and we will walk through it in order.
Where there is genuine malware, cleaning it is only half the job. The other half is closing the door it came through — an out-of-date browser, a bad extension, a password reused across sites, or updates that stopped installing a year ago. A clean that skips that step buys you a few weeks. We run a mobile service into Las Cruces — a technician drives to your home, dorm or office. Work that needs a bench comes back to the shop in Anthony, about 25 minutes south, and returns to you when it is done.
From nuisance pop-ups to ransomware, and the clean-up after a scam call.
The full-screen 'call this number' page. Removed, and we will tell you exactly what to change if you already called.
Search engines you did not choose, extensions you did not install, adverts appearing over other websites.
Files renamed and a demand for payment. Do not pay. Call first — some cases are recoverable and the first hour matters.
If someone had remote access, we help you work out what they could reach and in what order to change it.
Updates, browser hygiene, and the extensions and startup items that quietly let it back in. Cleaning without this is temporary.
Once it is clean we check the machine is actually healthy — a computer that felt infected is sometimes a failing drive instead.
Being straight about the limits saves you a trip and saves us both time.
It is not Microsoft and it is not Apple. Neither company puts a phone number in a browser pop-up, ever.
Disconnect from the internet, then change your email password from a different device — email is the key to resetting everything else.
Payment frequently buys nothing. Call 915-886-7098 and let us assess what is recoverable before any money moves.
If files are being encrypted, disconnect the network but leave it powered. Restarting can destroy recoverable traces.
Simple, transparent, and built around your approval — you see the diagnosis and price before we touch anything.
Drop off your device at 816 Franklin St A, Anthony, or call 915-886-7098 to describe the issue.
We diagnose the problem and give you a clear, itemized estimate with photos of the actual issue before any work begins.
Approve or decline by text. Nothing gets fixed until you say go.
Most repairs are same-day. We text you the moment it’s ready for pickup.
We clean infected machines for customers in Las Cruces, Mesilla, Mesilla Park, Doña Ana, University Park, Talavera, Organ, Radium Springs, Vado, Mesquite, La Mesa, Chaparral, Sunland Park and Santa Teresa, plus El Paso and Anthony.
A few of the 377 five-star reviews from customers across El Paso, Las Cruces, and Anthony.
"It took a while but they (especially the owner of this business) was able to repair, update and get my computer up and running. Thank you so much!"
"Nice and clean store. I would come here again. FIXED my lap top."
"Great customer service, Anthony really needed a company like this convenient and professional."
Describe what is on screen. If you have already called a number, say so — that changes what we do first.
📞 Call 915-886-7098 Now